WILL I GET A REPLY?

We appreciate every single message and they are all read, but we receive hundreds of emails, and we’re not always able to reply to them. We also can’t forward messages to individual band members or grant personal requests. Nor can we help with press requests or booking enquiries for the band.

HOW CAN I GET ASSISTANCE WITH CONCERT TICKET PURCHASES?

Please contact the official ticket outlets (as listed on our Tour page) for any questions related to ticket sales.

WHERE CAN I ASK ABOUT MY COLDPLAY STORE ORDER?

The Coldplay Store is a separate website / entity run for the band by Merch Traffic, and their support / customer service details are below. Be sure to include your order number when contacting them.

UK & EU Stores – support@livenationuk.zendesk.com
US Store – coldplayus.service@musictoday.zendesk.com

DO THE BAND MEMBERS HAVE PERSONAL SOCIAL MEDIA ACCOUNTS?

Only Guy has his own account on Instagram at instagram.com/guyberryman.

Please beware scammers and fake profiles. Note the band members do not contact fans personally and would never ask for money.

WHERE CAN I HEAR ABOUT THE BAND’S NEWS?

Right here on Coldplay.com or via the band’s social media accounts on Twitter, Instagram and Facebook. You can also sign-up for the newsletter here.

WILL COLDPLAY BE TOURING NEAR ME SOON?

All current tour information can be found here.

WHAT STEPS ARE YOU TAKING TOWARDS MAKING YOUR TOUR SUSTAINABLE?

There’s a section about the sustainability plans here – which includes a ‘Get in Touch’ form for comments / suggestions / questions.

CAN I BOOK THE BAND FOR AN EVENT?

The band’s shows are all booked via their live agents and this is not something we can help with, sorry.

CAN I BRING MY CHILD TO A SHOW?

Age restrictions vary from venue to venue, please check locally.